✧ FOR ORDERS ABOVE $150 USD. USE CODE: ‘ABOVE150’ for a 15% discount! ✧ ヅ
Yes, we ship worldwide! ✈
◈ Most of our jewelry is handmade to order, please allow 5-7 business days before shipment.
◈ Most of our jewelry is handmade to order, please allow 5-7 business days before shipment.
The average delivery timeframe for standard Track & Trace shipping is:
- Europe: 3 to 12 business days (maximum 20 business days)
- United States & Canada: 7-12 business days (maximum 20 business days)
- Latin America: 9-13 business days (maximum 21 business days)
- Asia: 11-13 business days (maximum 21 business days)
- Middle East & India: 9-13 business days (maximum 21 business days)
- Africa & Oceania: 9-13 business days (maximum 21 business days)
The average FedEx delivery timeframe is:
- Europe: 2-5 business days
- United States & Canada: 3-6 business days
- Latin America: 4-8 business days
- Asia: 4-8 business days
- Middle East & India: 4-8 business days
- Africa & Oceania: 4-8 business days
The average delivery timeframe for PostNL Domestic shipping is:
- The Netherlands: 1-2 business days
The materials we use are of high quality.
Our collection is all about quality, durability, and style.
The most important things for us is that our jewelry is long-lasting and affordable.
This is why we pay a lot of attention to the choice of materials.
If you take good care of our jewelry, we can guarantee that it will remain beautiful for a lifetime or a very long time.
This also depends on the materials of the jewelry piece.
You can read more about this subject at the bottom of this page under the heading; 'jewelry care'.
❀ Most of our jewelry is handmade by us in Utrecht, the Netherlands.
A small but increasing part of our collection is made by very talented craftsmen in Thailand.
We work together with an family run factory in Thailand with very high Ethical standards. All the talented craftsmen and workers are treated fairly.
The high ethical standards and full transparency are very important to us.
Our manufacturer is the only factory in Asia certified as a Fairmined (in silver and gold) authorised supplier.
We work closely with our suppliers, ensuring we only produce as many pieces as we need.
To receive a refund, the item(s) must be returned within 14 days of delivery date. A refund will be provided within 7 working days of receipt of returned goods.
Your refund will be credited to the same form of payment used to make the purchase.
Returned goods are subject to inspection. Merchandise that has been altered or damaged (except manufacturing defect) is non-returnable.
Please contact us prior to returning any products.
To get in touch with us, please send an e-mail to: lesdeuxjewelry@gmail.com including your order number and the reason of the return or exchange.
The shipping cost is non-refundable.
Buyer is always responsible for return shipping costs. (Except if you received a damaged or faulty item).
If your item arrives damaged, you received a faulty item or you are not satisfied with your purchase please contact us so we can offer the most appropriate solution depending on the issue.
Earrings can not be returned or exchanged due to hygienic reasons.
We hope this does not happen to you, but if it does please contact us right away at lesdeuxjewelry@gmail.com or you can fill in the contact form here and we will get it taken care of for you.
⊹ A part of our jewelry collection is Gold Plated upon Sterling Silver which is called Gold Vermeil.
Gold Vermeil is a high-quality form of gold plating in which a thick layer of Gold (this must be between 2.5 microns - 3 microns) is coated upon Sterling Silver.
Most fashion jewelry is flash Gold Plated which is usually well below 1 micron in thickness and is therefore not considered to be Gold Vermeil.
Gold Vermeil is similar to gold-plated jewelry but the difference is that the layer of gold is much thicker (therefore it will last longer than gold-plated jewelry) and the metal underneath is Sterling Silver instead of brass, copper, or low-end metal.
⊹ You can follow these easy ways to take care of your Gold Vermeil jewelry & to keep your your jewelry piece(s) beautiful;
- Avoid spraying perfumes directly on the gold plated jewelry. Put on your the jewelry piece after you have applied your perfume.
- It is best to take your jewelry off before shower, exercise and swimming in the ocean.
- Keep the jewelry away from water. Store them in a dry place such as a box, pouch or ziplock bag.
⊹ Gold-filled jewelry is jewelry composed of a solid layer of gold (typically constituting at least 5% of the item's total weight) mechanically bonded to a base metal.
If you are sensitive to certain metals you can wear Gold Filled jewelry without worries of an allergic reaction.
Gold Filled pieces can last a lifetime when you take good care of it.
⊹ For cleaning your Gold Filled jewelry we recommend to use a little bit of warm water and a soft untreated cloth to dry and shine after.
After that you can polish it gently with a jewelry polishing cloth.
⊹ You can clean your silver jewelry piece using a mild soap, warm water and a soft brush.
You can also use a jewelry polishing cloth.
Do not use tissues or paper towels to clean the jewel, as they could scratch the silver.
Another tip is to wear your silver jewelry often, this helps to keep your pieces shiny.